Raha Surgical
Policy

Refund & Return Policy

If something is wrong with your order, here is how we make it right.

Last updated: October 8, 2026

Refund Policy

If you have a problem with a product after receiving it, you can get the full price of that product back, for example if:

  • The product is not original
  • The product is broken or torn
  • Wrong size or wrong item received
  • The product is not working
  • The product is expired
  • The product does not match the picture

Conditions

  1. 1Within 48 hours of receiving your delivery, email contact@example.com or call 01XXXXXXXXX to register your complaint.
  2. 2The product must be in completely intact condition, including its box and packaging.
  3. 3You must return the product to our office within 7 working days, at your own risk.
  4. 4If a product has its price printed on it and you were charged more than that price, register the complaint by email within 48 hours. If your complaint is correct, the extra amount you paid will be refunded within 30 working days.

Replacement Policy

You can get a replacement if all of the following conditions are met:

  1. 1Replacement is available for broken or torn products, wrong size, products that are not working, or products that do not match the picture.
  2. 2The product must be completely intact, with its box.
  3. 3Within 48 hours of receiving your delivery, email contact@example.com or call 01XXXXXXXXX to register your complaint.
  4. 4You must return the product to our warehouse within 7 working days, at your own risk.
  5. 5The courier charge for sending the product back, up to a maximum of Tk 90 from anywhere in Bangladesh, will be refunded to you.

How We Handle Complaints

Our Complaints Team will call you about any complaint regarding products or services, and we want to stay in touch until it is resolved. If your contact number is not active, please keep an alternative number active. For refunds, you need to tell us your preferred refund method. If we do not receive your cooperation by phone or email within 15 working days, we will consider your complaint resolved.

Good to Know

  • Delivery depends on product stock. For unavoidable reasons, delivery may take longer than the promised time.
  • We reserve the right to cancel an order at any time for unavoidable reasons, even after confirmation. If you have paid an advance, provide your payment details (bKash number, bank account or card details) so we can refund it. If you refuse the courier delivery, the refund is made within 10 working days after the product is returned to us.
  • Products marked “No Return” in their description cannot be returned under any circumstances. Please inspect the product carefully at the time of delivery.